Privacy Policy

Information We Collect

When you interact with Flexletic Coaching — whether through our website, application forms, or direct communication — we may collect the following types of information:

• Personal identifiers such as your name, email address, and phone number
• Health and fitness information you voluntarily provide as part of the coaching intake process
• Payment details processed securely through third-party payment providers
• Usage data such as browser type, pages visited, and time spent on our website
• Communications you send to us directly via email or social media

How We Use Your Information

We use the information we collect solely to operate and improve our coaching services. Specifically, we use your information to:

• Deliver personalised 1:1 coaching plans and programming
• Communicate with you about your progress, schedule, and coaching relationship
• Process payments and manage your account
• Respond to enquiries and provide customer support
• Improve the quality and content of our website and services
• Send relevant updates or offers — only if you have opted in

We will never sell your personal information to third parties or use it for purposes beyond what is described here.

How We Share Your Information

Flexletic Coaching does not sell, rent, or trade your personal information. We may share information with trusted third parties only where necessary to operate our business:

• Payment processors (e.g. Stripe) to handle transactions securely
• Email service providers to send you communications you have requested
• Analytics tools (e.g. Google Analytics) to understand website usage in aggregate

All third-party providers are required to handle your data in compliance with applicable privacy laws and are prohibited from using it for their own marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We do not use cookies to identify you personally without your consent.

Data Retention

We retain your personal information for as long as is necessary to provide you with coaching services and comply with our legal obligations. Specifically:

• Client data is retained for the duration of the coaching relationship and for up to 2 years after it ends
• Financial records are kept for a minimum of 6 years in accordance with applicable tax regulations
• Marketing opt-in data is retained until you withdraw consent

Once data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to object to or restrict how we process your data
• The right to withdraw consent at any time where processing is based on consent
• The right to data portability — receiving a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at abdullaahyaseen@gmail.com. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party platforms including Google Forms, social media profiles (Instagram, TikTok), and payment processors. These external sites have their own privacy policies, and we are not responsible for their practices or content.

We encourage you to review the privacy policy of any third-party site you visit via a link from our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, please get in touch:

• Email: abdullaahyaseen@gmail.com
• Website: flexletic.com

We take privacy seriously and will do our best to address your concerns promptly and transparently.